General

General

These general conditions apply to your use of and your purchases on the website matchabar.com (and its subcategory and brand cactusbar). By using or purchasing, you accept these terms and conditions, and an agreement is entered into between you and Renée Voltaire AB (hereinafter "RVAB" or "we"). To make a purchase, you must be 18 years of age and have a valid ID document. RVAB reserves the right for possible inaccuracies, incompleteness, delivery problems and similar, and reserves the right to correct and remedy problems in the best way whenever they are discovered. We protect your personal privacy and comply with applicable rules and regulations on safe e-commerce and handling of personal data. The websites' content is fully owned by RVAB and all information is protected by, among other things, intellectual property and market laws.

 

Ordering

Ordering

Order is made on the website. See our guide "How to shop" below.
We process your order immediately after ordering and do our utmost for you to receive your goods as quickly as possible. Should you regret it or discover that you made a mistake, contact us immediately so that we can help you in the best way.
 
If you have questions about your order or need help, please contact us on phone number + 46 (08) 717 40 40 or email info@matchabarbyvoltaire.com.

Confirmation

When we have received your order, an order confirmation is sent to the e-mail address you specified. The confirmation is also your receipt for a completed purchase.
 
When the order is sent from our warehouse or our store, you will receive a delivery notification according to the specified wishes. As well as a link to a status page or the equivalent depending on the selected shipping option. In this way, you can follow the progress of the delivery from us to you. Save the confirmation to facilitate any future contact.

That's how you shop 

1. Select a product and click Add to cart. Here you can also choose the number of products.
2. Once you have added all the products to the shopping cart, click Checkout at the top right corner of the website. 
3. Check your order in the Checkout. Here you can change the content if, for example, you want to remove or add a product. Here you also enter any promotional and discount codes. 
4. Enter your email address for order confirmation and delivery notification. Also enter the mobile phone number and postcode for the delivery location. Click Continue. 
5. Select delivery method, delivery location and notification method. Click Continue to payment.
6. Fill in any empty fields for delivery and payment. If you want to change your information, click on the Change information link. Select payment method and check all information and click Pay now. The order is now complete – thank you for your purchase!

Reservations

RVAB reserves the right to change and correct prices on all orders, including final purchases. If the price is incorrect, this may lead to us cancelling the purchase and refunding the current amount. Completed order means that you accept our terms and conditions of purchase and consent to the registration of name and social security number or organization number in our customer register. A purchase agreement is only made when we have sent an order confirmation.
 
We reserve the right to correct orders if delivery cannot take place for any reason. If you have placed several orders, we reserve the right to combine your orders and deliver them in one package.
 
 

Payment

Product information and price

RVAB has the right to change prices, charge extra costs and change product information at any time without prior notice. Product images and other information aim to reflect the product as well as possible. However, we reserve the right for any errors and shortcomings that may appear on the websites and cannot guarantee that all images and videos reflect the appearance of the product in a completely fair manner.
 
All prices on our websites are stated inclusive of VAT in accordance with applicable legislation. The prices for ordered goods are those stated on the day the order is placed. If an order is to be sent to a delivery address outside the EU, the current VAT rate will be deducted on the payment page. Please note that possible import duties and taxes may be added, which are charged when the shipment reaches the delivery address. You are responsible for payment of such import duties and taxes. These fees and costs are different for different countries, which is why RVAB can neither control them nor predict their amounts.

Offers

RVAB sometimes offers different types of campaigns and benefits on the website, for example lower product prices, cost-reduced delivery, changed payment terms or extended right of withdrawal. These more favourable conditions apply as long as the current campaign is active and only for the goods and services specified by us. We reserve the right to withdraw promotions at any time. In the event of termination or cancellation of a promotion, these terms and conditions apply without modification. Offers may be valid for a limited time and while stocks last or with other similar conditions.
 
 

Delivery

Deliveries and cancellations

RVAB delivers its products primarily within the Nordic and EU region, and geographical differences may occur. Deliveries are made in collaboration with our partner Fraktus and their distributor partners in each region and country. Depending on the value of your order, your desired delivery address and your preferred delivery method, shipping costs may apply. As a rule, these appear in connection with your order. Depending on previous choices, you will also receive different types of notification (from us or our partners) for the status of your shipment, including when and where it will be available for pickup.
 
You have the right to cancel an order and return goods by contacting our customer and consumer service, or by using sending us an e-mail. This must take place within 14 days from when you received the goods. The cost and risk of transporting returned goods is borne by you. If you feel that the delivery of an item is unusually delayed and you therefore no longer wish to complete the purchase, it is your responsibility to cancel the order. However, if the shipment has already been sent, you must accept the order. A cancellation is not valid until confirmation has been received from RVAB via e-mail. If a product is no longer sold, we have the right to cancel the purchase and issue a refund.

Unclaimed packages

RVAB reserves the right to charge the costs for handling that arise for unclaimed packages, for example return shipping and shipping costs. Therefore, we charge a fee of SEK 500 if a package is not collected. The shipment is normally with the agent for 14 days before it is returned to us. Please therefore note that if you regret a purchase and want to return the product, you must first pick up the package and then return it as described above.

Responsibility

RVAB's responsibility for errors in connection with delivery is limited in accordance with the current terms and conditions for the current delivery and what follows from these terms. Our liability to you for any loss or damage arising in connection with your order is limited to the total amount of your order. We have no responsibility for indirect losses.
 
 

Right of withdrawal & Complaints

Right of withdrawal and return

When purchasing goods on one of our websites, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying RVAB of this within 14 days of you or your agent receiving the ordered item. The right of withdrawal does not apply if the product has a broken seal, for products that can quickly deteriorate or have passed their best-before date, products that have been specially manufactured according to your instructions, or if all the product's labels are not still attached.
 
When exercising the right of cancellation, you pay the return shipping and are responsible for the condition of the goods after receipt and during the return shipping. The item must be returned within 14 days from the date you notified RVAB that you regretted your purchase. The item must be sent well packaged, in perfect condition and in the original packaging. We will then repay the amount as soon as possible via the selected payment option, if there are no obstacles to such repayment. However, no later than 14 days after you notify us of your cancelled purchase.

Complaints

It is important that you carefully examine the item when you receive it. If your item is damaged during transport, you must report this as soon as possible to us or according to the carrier information you received. This applies regardless of whether the damage is visible or not. If, after receiving the item, you discover that it is damaged or does not correspond to the item you ordered, you must contact us within 14 days. Any complaints should be made to RVAB's customer and consumer service via our contact form. Provide us with your order number and the reason for your complaint and we will get back to you with further instructions on returning the item and possible compensation. Faulty products that are returned to RVAB must be treated carefully and as if they were faultless. Write "Purchase complaint" as the subject heading and on the shipment itself in the event of a return. Regardless of the reason for the return, it is of great importance that the product is packaged so that it cannot be damaged during transport. If a returned product has no faults, we will, by agreement, return the product to you. If an item is to be replaced, this is done with an item of a similar type or as agreed between us. If a certain product is no longer available, you are entitled to a refund.

Guarantee

For those of our products that are not food, for example kitchen utensils, warranty conditions normally apply for 1-year days from the date of purchase (as a private person, you are also covered by the Consumer Purchase Act). The warranty covers production defects on the product itself, if they did not arise as a result of incorrect handling. If you would like a replacement product covered by the warranty, please use our contact form. Here you need to enter name, address, order number and a detailed description of the error. Write "Guarantee of purchase" as the subject heading and on the shipment itself in the event of a return. Errors must be reported within a reasonable time after you receive the item. The return shipment is paid for by RVAB. If we do not find any of the defects you specified, the product will be sent back to you, alternatively as specifically agreed between us. This guarantee entitles you to a free replacement product in accordance with the terms and conditions set forth herein and within the specified time period and shall not limit your legal rights.
 
 

Integrity

Personal Information

RVAB protects your personal integrity and always strives to protect your personal data in the best possible way. We comply with all currently applicable laws and regulations for personal data protection and help you make informed decisions regarding the use of our services and your relationship with us.

In connection with your registration and/or order, you agree that we store and use your data in our business to provide the experience and service you can expect from us. The information you provide about yourself is also used by our partners for payment and delivery. RVAB guarantees that no information about you will be sold or passed on to third parties. You always have the right to request access to all your personal information, to have any inaccuracies corrected or the data completely deleted.

RVAB may also use cookies to improve your experience of the websites. We also use your information from the customer register for mailings about our products and when subscribing to our newsletters. You can cancel your subscription at any time by contacting our customer and consumer service.

RVAB stores and processes your personal data securely, until the account is closed or other regulations are enforced. We take a number of security measures and general follow-up routines on an ongoing basis.

General Data Protection Regulation (GDPR)

RVAB respects the EU's data protection regulation (GDPR) from May 25, 2018, which essentially means that we comply with the rules for: 1, Our responsibility to protect your rights and privacy. 2, Our responsibility to clarify how we use the personal data you share with us, so that we can provide you with our services and give you the best possible experience of them. 3, Our responsibility to clarify what information we collect and what we do and do not do with it.

RVAB is responsible for handling all the personal data you share with us when you: register, receive login details and become a user and/or customer, use our digital services, have a question and/or contact us, visit our websites and accept our cookies.

What personal data do we handle?

When you register, we collect your company, personal and contact information. All users have registered identification, login and contact information as well as other digital information with us in order to be able to make full use of our services. When you use our services, texts, images and videos may be uploaded, which will then also be handled by us. If you have a question or contact us regarding a matter, the amount and type of personal data may vary depending on the matter and communication channel.

The relevant personal data are usually identification, login and contact details as well as the case itself, which contains the data you have chosen to share with us. On request, you can receive a list of which personal data are current, how they are structured, on which occasions and on which legal basis.

Why do we process your personal data?

We collect personal data about your company and/or you as a user and customer in order to provide our services, fulfill obligations towards you according to agreements and give you the best possible experience of our websites and our services.

The data is needed for us to identify you, administer your account, provide you with offers, deliver your ordered goods and services, for debiting and other financial transactions, for statistical purposes and for direct marketing (which you choose to register and unregister from) or other similar purposes. The personal data that is collected when ordering is needed to manage the order, delivery, invoicing and to send various ongoing information to you.

When using one of RVAB's services, you agree that we use the information about you to be able to handle the case, contact you and improve our service by saving the case for recurring questions.

Who do we share your personal data with?

In the use of certain functions in the service, we may, for shorter periods, share certain personal data with subcontractors both within and outside the EU/EEA. However, only with the aim of developing and improving your experience of the service. These parties have corresponding obligations in the processing of personal data that you, as a user and/or customer, have agreed with us (as stated in the Personal Data Protection Agreement).

How long do we store your personal data?

RVAB saves personal data about you as a user and/or customer as long as there is a customer relationship or is necessary to achieve the purposes described in these terms and conditions. When the agreement ends, we will delete your data within a reasonable time, unless another Swedish or European law, court or authority says otherwise. Your data may be saved based on balance of interests if there are security or financial reasons. How long your personal data is stored with us varies depending on the purpose for collecting it.

What rights do you have?

You always have the right to have your personal data corrected if it is incorrect, incomplete or misleading, and to limit the processing of personal data until it is changed. You have the right to be forgotten, but deletion of personal data cannot take place if it is required to fulfill the agreement, or if another Swedish or European law, court or authority says otherwise. As well as if it is based on a balancing of interests, which we will then inform you about. Should you think that there are no justified reasons or that the balancing of interests is incorrect, you have the right to object to the processing. You also have the right to withdraw consent, submit complaints about the processing to the Data Protection Authority, oppose automatic decision-making, profiling, and object to direct marketing. RVAB's obligation and general commitment is, regardless of the case, to act quickly and responsibly.

Do you want to know more?

You do not have to do anything yourself in connection with the introduction of the EU's new rules, but if you do, do you have questions about how RVAB applies these rules and the processing of your personal data? Do you want to delete or change incorrect data? Then you can contact us through the contact details available at reneevoltaire.se

Links

RVAB's websites may contain links to other websites. Our terms only apply to our own websites. When you are linked to another website, you should read the terms and conditions that apply to that page. We are not responsible for other websites' processing of your personal data.

User Generated Content

RVAB's websites may contain user-generated content from, for example, social media. We take no responsibility for such material. If you suspect a copyright infringement or infringement of another right, or for any other reason would feel offended by content published on our websites, please contact our customer and consumer service.

 

Miscellaneous

Changes to Terms

RVAB may review these conditions over time, and if we are forced to change them for other reasons. Each time you purchase a product or service, the terms and conditions applicable at the time will apply. You should therefore be up to date on the current content of our terms and conditions.

Rights holder

The intellectual property rights belonging to RVAB, such as trademarks and copyright, may not be used for commercial purposes without permission from us. All use of matchabarbyvoltaire.com, reneevoltaire.se and pepstop.se requires permission unless it is for personal and non-commercial purposes. This also applies to copying and storage. These websites are owned exclusively by RVAB. All material appearing on these websites is exclusively owned by us.

Ownership

All products and services remain the property of RVAB until full payment is made.

Fraud

RVAB reserves the right to suspend your use and your purchase if a crime is suspected. We report illegal abuse and attempted fraud to the police. Such reporting may be done without notice.

Termination

RVAB reserves the right to terminate your account in individual cases if a breach of terms and conditions is suspected. Such termination may be made without notice.

Force majeure

RVAB shall be exempt from liability for damages and other penalties caused by circumstances beyond our control. Such circumstances include, for example, government intervention, changed legislation, war, fires, floods, work interruptions, bans, restrictions, sabotage, poor transport and weather conditions, non-delivery from suppliers or that we or our partners would be exposed to criminal activity .

Governing Law, Jurisdiction and Dispute

Swedish law applies to these terms and your use of our websites. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction over any dispute arising out of these Terms or your use of the Websites. This is except for cases where RVAB voluntarily chooses to take legal action against a customer or user in the country where it is domiciled.

If the dispute cannot be resolved in agreement with RVAB, you as a user or customer can turn to the General Complaints Board (arn.se). You can also submit complaints directly online via the European Commission's platform for mediation in disputes (http://ec.europa.eu/consumers/odr). If you submit a complaint via this platform, your case is automatically forwarded to the appropriate nationally responsible dispute resolution body. This body then contacts us and tries to resolve the dispute without court involvement. In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.

If one or more of RVAB's terms and conditions are declared invalid or ruled ineffective by a court or supervisory authority, this shall not affect the validity of the remaining terms.

 

Company information

Company information

Renée Voltaire AB and the website matchabarbyvoltaire.com (incl. Cactusbar) are fully owned by Renée Voltaire Holding AB and thereby fully by Renée Voltaire. All activities under the brands Matchabar and Cactusbar and these websites as well as the corresponding domains in other countries are conducted by Renée Voltaire AB, Ostmästargränd 3, 120 40 Årsta, Sweden. Organization number: 556675-4437.

General contact is best made on + 46 (08) 717 40 40 or info@reneevoltaire.se.